Our Process: How we work on your case?

The result of our work on your case is a comprehensive written report. It includes and discusses all expert opinions and recommendations on your medical situation, with references.

If you use our physician matching service, you will receive a full explanation why we think a given physician or surgeon is perfect for your situation.

We never have any financial dealings with any physicians whose services we might recommend for our clients. We have zero conflicts of interest.

We believe in minimal bureaucracy. We don’t make you gather all your medical records or fill out numerous forms. We focus on the most relevant information and key studies.

We always provide hyperlinked references to primary sources of information that experts used to make their recommendations on diagnostic and treatment options. So you will know where every opinion is coming from and what formed the basis of all expert advice.

We follow a structured process to make sure you get fast and personalized service. All of it is done online, so all parties work efficiently and on time. We complete most cases within 5 business days.

We take six steps to complete work on your case:

Step 1: We start with a review of available medical data you share with us. We can help you with identifying and obtaining the most relevant information. You can share your information with us via secure encrypted file exchange services. If translation into English is required, we can do a translation for most common languages.

Step 2: We advise you if sufficient data is present for review of your situation by a panel of top experts in your specific condition. Typically, we check for completeness of information with a relevant specialist. If you need to get more information, you can do additional diagnostic tests at any convenient place and transmit results to us electronically.

Step 3: We structure your information and clinical story into a well-organized written case. Just like doctors do at any hospital. We then present your case and results of diagnostic tests to an international panel of top experts whose qualification, research and clinical interests perfectly match your specific medical situation. Please see a separate video about our method of selecting and working with expert panels.

Step 4: A panel of three or more experts reviews your situation and makes recommendations on additional diagnostic steps and treatment options. We usually have several follow-ups with all specialists who work on your case.

We seek to clarify nuances of their suggestions and cross-reference different opinions, because all experts review your case independently of each other. Sometimes they do review as a team – this happens when different specialists are involved in a multi-modality treatment, such as surgery, chemotherapy and radiotherapy for cancer.

Then we incorporate experts’ views and suggestions into a comprehensive written report for you. Our report includes additional information that helps you understand the background and implications of expert panel recommendations.

With us, you do not simply receive a “dry” one or two-page letter from a doctor, as is typical for most second opinion services. Our report provides extensive and expertly curated background information that is relevant for your situation. Because any medical opinion should be taken in context of existing alternatives. Our report provides you with such context.

Step 5: We transmit the report to you via secure encrypted electronic transfer method. After you review our report, we provide you with an opportunity to ask us follow-up questions. You can do that via email or web teleconference or any messenger.

We will answer all your questions and provide an extensive free follow-up on the same topic. We always encourage you to share our report with your primary medical team.

Step 6: We delete all your data after you have had an opportunity to ask us questions. All your data is deleted approximately one month after we transfer our expert opinion report to you. This is the best protection of your privacy.

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