When we work on your case, we follow a structured process to ensure you get personal and comprehensive service. But our process is controlled by humans, not by software algorithms. We believe that humans should treat humans.
Our entire process of working on your medical case is done online, and via phone and video conferencing. This ensures speed, convenience, and efficiency.
We will explain how to transfer your medical information to us and we help you do so.
If translation of information into English is required, we arrange translation for common European languages.
We review, transcribe, translate and compile into electronically readable format all relevant hand-written documents.
We typically check with a specialist in your condition to determine if available information is sufficient. If additional information is required, you can do all tests at any location convenient for you and electronically transmit the results to us.
Such specialists can be from anywhere in the world, but most of our experts are in the United States (70%) and in Western Europe (30%). Usually our experts have over 30 years of experience working with your precisely-defined condition and over 300 publications in international peer-reviewed medical journals.
Modern medicine is super-specialized, so defining a doctor by “organ name” (for example, “cardiologist”) or method of treatment (for example, “neurosurgeon” or “orthopedic surgeon”) does not tell much about real expertise of a given physician for a given medical condition.
Two cardiac surgeons, neurosurgeons, or cancer surgeons could have a vast difference in knowledge and experience of treating a given specific medical condition. And you would not know it from their speciality description or academic position title. But we do know and appreciate the difference in knowledge and experience of every physician we work with.
We do not keep a fixed “roster” of specialists as many other companies do – therefore we are free to find and select the best specialist for your unique situation – no matter where that expert is located.
After review of your situation is completed, we incorporate all specialists’ views and suggestions into our written comprehensive report to you.
Our report includes additional information that helps you to understand the background and implications of all recommendations.
After you review our report, we provide you with an opportunity to ask us follow-up questions – via email or web teleconference. We also follow up with all our clients for 1 to 5 years, depending on the category of service.
This is the best protection of your privacy.